Frequently asked questions about home battery installation

Discuss scheduling with the installation partner after the survey. Ask what preparation and materials are needed, how many visits are planned and when you need to be home. Have the agreed dates confirmed.

Have the meter cupboard and connection assessed for the chosen system. Ask the installer what work is needed and why. Record the proposed changes and schedule before commissioning the work.

Ask for an explanation of the additional work and its effect on cost and timing. Agree which tasks can proceed and what needs rescheduling. Have changes recorded before additional work is carried out.

Agree this with the installer beforehand. Decide who provides access, stays reachable for questions and receives handover instructions. This clarifies what attendance your appointment requires.

Ask whether a power interruption is needed and which parts of your home it affects. Agree the timing beforehand. Mention equipment or activities that would be affected by an interruption.

Discuss the mounting and cabling work needed. Ask where work will take place, which items to move beforehand and how the work area will be left. This helps you inform household members and neighbours.

Have this assessed for the chosen model and intended location. Ask the installer to check manufacturer requirements and site conditions. Also discuss mounting, the cable route and access.

Mention in your request that you do not have solar panels. Ask the installation partner to assess which system and connection suit your situation. Ask about the features and conditions of the proposed system.

Do not assume a fault message or unexpected behaviour is normal. Consult your system manual and contact the installer. Note the message so you can explain what you see.

Check the terms your provider offers for the product and for installation work. Any manufacturer warranty may have different conditions. Ask who to contact about a fault involving the battery, mounting or connection.

Ask beforehand which test results, manuals and system details you will receive. Check service and warranty agreements and who to contact with faults. Keep this information together.

At handover, ask which maintenance and checks the manufacturer specifies for your system. Follow the manual and discuss who carries out any work. Also record who to contact with maintenance questions.